The terms “organic latex” and “natural latex” are often used in the context of mattresses and other bedding products, but they refer to slightly different concepts. Here’s a breakdown of the differences:
5. Exchange Policy:
- If you wish to exchange your mattress for a different size or model, please contact our customer service team to arrange the exchange.
- Exchanges are subject to availability, and additional charges may apply if the new mattress has a higher price than the original purchase.
- The exchange process will follow the same steps as outlined in our return process.
6. Warranty Returns:
- If you believe that your mattress has a manufacturing defect covered by our warranty, please refer to the warranty card included with your product for instructions on how to file a warranty claim.
- Warranty claims are subject to verification by our team, and we reserve the right to repair or replace the defective product at our discretion.
7. Contact Us:
- If you have any questions about our exchange and return policy, please contact our customer service team at [email protected] or +6010-3622268. We are here to assist you with any concerns you may have.
